EAST CHICAGO WATER DEPARTMENT NOTICE
Effective Tuesday, October 13, 2020, the East Chicago Water Department’s customer service walk-in lobby will re-open for business transactions, Monday through Friday 8:30am to 4pm. Additionally and in light of the current events and in an effort to protect the health of our employees and customers, the following restrictions and measures will be implemented for the walk-in lobby areas until further notice:
· Customers are required to wear masks securely over mouth and nose
· Limited number of customers will be allowed within walk-in lobby areas while conducting transactions
· Personal cellular phone use prohibited within city buildings
· Hand sanitizing unit available within lobby areas for customer use
· Walk-in lobby areas and surfaces will be cleaned and disinfected frequently
We would like to remind customers of other payment options available and that remain accessible:
· Online Water Bill Payments
· United States Postal Service or mail
· First Merchants Bank (East Chicago Branch)
· Peoples Bank (East Chicago Branch)
· Strack & Van Tils (East Chicago Store)
· After hour Depository Box (only checks and money orders) located at the Water Department Office – on the east side of the building and below the drive-up window
· Drive-thru option will remain open and accepting payments during normal working hours
I would like to also take this opportunity to say thank you to all of our residents and customers for their patience and understanding during the temporary closure of our lobby due to COVID-19 occurrence. Should you have any questions, please feel free to contact our office at (219) 391-8469.
The mission of the water filtration plant is to serve and protect the public health and welfare by providing a safe and reliable water supply today and into the future.
The City of East Chicago Water Department is in the midst of installing a City-wide uniformed water metering system replacing approximately 6,900 residential, commercial, and industrial type meters.
If your meter has been replaced with a new Master Meter, customers can download the newly developed smartphone app which allows consumers to track and monitor their water consumption.
The Water Department continues its second phase of the Neighborhood Water Line Replacement Program. Our goal is to improve water quality at the customer’s service tap which existing lines are comprised of lead.
Find ways to make payments to the Water Department.
In order to ensure that tap water is safe to drink, EPA prescribes regulations which limit the amount of certain contaminants in water provided by public water systems. FDA regulations establish limits for contaminants in bottled water which must provide the same protection for public health.