- Home
- Departments
- Water Department
Water Department
EAST CHICAGO WATER DEPARTMENT
GENERAL NOTICE
The East Chicago Water Department’s customer service walk-in lobby is open for business transactions, Monday through Friday 8:30 am to 4:00 pm. Additionally and in light of the current events and in an effort to protect the health of our employees and customers, the following restrictions and measures will be implemented for the walk-in lobby areas until further notice:
· Customers are required to wear masks securely over mouth and nose
· Limited number of customers will be allowed within walk-in lobby areas while conducting transactions
· Personal cellular phone use prohibited within city buildings
· Hand sanitizing unit available within lobby areas for customer use
· Walk-in lobby areas and surfaces will be cleaned and disinfected frequently
We would like to remind customers of other payment options available and that remain accessible:
· Online Water Bill Payments
· United States Postal Service or mail
· First Merchants Bank (East Chicago Branch)
· Peoples Bank (East Chicago Branch)
· Strack & Van Tils (East Chicago Store)
· After hour Depository Box (only checks and money orders) located at the Water Department Office – on the east side of the building and below the drive-up window
· Drive-thru option will remain open and accept payments during normal working hours
We would like to also take this opportunity to say THANK YOU to all of our residents and customers for their patience and understanding during the temporary closure of our lobby due to COVID-19 occurrence. Should you have any questions, please feel free to contact our office at (219) 391-8469.
-
Water Filtration Plant
The mission of the water filtration plant is to serve and protect the public health and welfare by providing a safe and reliable water supply today and into the future.
-
My Water Advisor
If your meter has been replaced with a new Master Meter, customers can download the newly developed smartphone app which allows consumers to track and monitor their water consumption.
-
Water Quality Report
In order to ensure that tap water is safe to drink, EPA prescribes regulations which limit the amount of certain contaminants in water provided by public water systems. FDA regulations establish limits for contaminants in bottled water which must provide the same protection for public health.
-
Payment Options
Find ways to make payments to the Water Department.
-
Energy Assistance
link on our webpage for information relating to Energy Assistance Program Resources
-
Water Department
Phone: 219-391-8469Emergency Phone: 219-391-8487
Hours
Monday through Friday
8:30 a.m. to 4:30 p.m.
-
Winna Guzman
Director
Related Documents
- NEW ACCOUNT REQUIREMENTS
- TAPPING FEE PERMIT APPLICATION
- RESOLUTION NO. WD 11-03 - RESPONSIBILITY OF WATER CHARGES
- RESOLUTION WD 11-04 - FIRE HYDRANTS
- ORD 0-97-0010 - NOTICE PRIOR TO SALE OF PROPERTY
- RESOLUTION NO SD10-03 - SUMMER SEWER DISCOUNT PERIOD
- RESOLUTION NO. SD10-03 SANITARY DISTRICT
- ORDINANCE NO. 10-18 TRASH ORDINANCE
- MY WATER ADVISOR CUSTOMER PORTAL
- GENERAL CUSTOMER INFORMATION
- FINAL READING REQUEST FORM
- AGENCY LISTING
- 05052017 SCHEDULE OF WATER RATES AND CHARGES
- 07132022- IURC 50584 URT RATE APPROVAL
- HOW TO REPORT WATER MAIN BREAK OR LEAK