• ECT provides Complementary Paratransit for individuals with disabilities who are unable to use or get to ECT fixed routes.
• If assistance in filling out an application is needed, you can contact our office for assistance. Alternate formats are available upon request.
• If denied certification, you may request an appeal by completing the Appeal Form (DOC). This service is a curb to curb, shared ride service.
• Mail the signed, completed application to ECT. You will receive an answer within 21 business days of ECT’s receipt of the application.
• Scheduling is done on a first-come first- served basis for paratransit certified individuals.
• To be eligible for this service an individual must be certified by ECT. View the Paratransit Application (DOC).

• All buses and paratransit vans have securement features. Wheelchair and mobility aids are required to be secured. If for some reason the mobility device cannot be secured, the passenger will not be denied a ride.
• All paratransit vehicles are equipped with a ramp or wheelchair lift. All buses have a kneeling feature that lowers the bus for easier boarding. The ramp, wheelchair lift, or kneeling feature may be used by anyone upon request.
• Children age 4 and younger must be in child safety seats provided by the adult passenger.
• Eating and drinking are not permitted on any ECT vehicle. ECT encourages and recommends that passengers that need to eat or take their medication do so prior to boarding any ECT vehicle.
• ECT bus drivers announce all major intersections, transfer points, and all requested stops along the route.
• For the safety and consideration for other passengers, proper attire is required.
• If the ramp or wheelchair lift fails operation, the driver will attempt to operate the feature manually. If unsuccessful, a spare vehicle will be dispatched to the location within 30 minutes of the initial failure.
• Personal oxygen tanks and respirators can be transported but must be secured by the rider. Riders are responsible for keeping these items with them and out of the aisle.
• Riders 13 years or younger must be accompanied by an adult.
• Seatbelts are not required but are available and recommended for all passengers.
• Service animals are permitted. Pets are not permitted, unless they are in a carry-on travel cage.
• Smoking is not permitted on any vehicle.
• Vehicle interior lights must stay on at all times to ensure passenger safety.

Alternate/accessible formats of all documents are available upon request by contacting ECT. A passenger with a disability may request a reasonable accommodation in a transit-related matter by contacting the ECT office.

Decisions are made on a case-by-case basis in accordance with the Americans with Disabilities Act and Federal Transit Administration regulations.

The Americans with Disabilities Act does not require ECT to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.