If you are experiencing a problem with a street light please use our ECWORKS311 app listed below to report a pole or call NIPSCO directly.  PHONE APPS LINKS:  ECWORKS 311 GOOGLE PLAY STORE LINK and ECWORKS 311 APPLE STORE LINK.

• Please make sure you let us know if it is a wooden pole or metal with the pole number.
• Some lights are not the property of the City of East Chicago so the message will be dispatched to the proper place.
• Tell us if it is a Northern Indiana Public Service Company (NIPSCO) light pole, or not.

Northern Indiana Public Service Company (NIPSCO)

NIPSCO has become the first utility in the state to offer an online tool for reporting broken or burned-out streetlights. When a customer reports a burned-out streetlight using the map, an incident report is generated with details such as the pole number, address, and wattage. If a customer provides an e-mail address, he or she will be notified when the repair is completed.

 An interactive map on NIPSCO's website now allows customers to search for a streetlight by location or address. By simply placing the mouse over the location, a customer can find out if there are any known problems with the light and report an outage . The map is available through the NIPSCO website.

Report NIPSCO Light Outages

When viewing the map, select "Report a Streetlight Out" under "Residential" to report outages.

Customers without a computer or Internet-capable cell phone still may report streetlight outages to the 24-hour NIPSCO customer service center by phone at 800-464-7726.

Technology

"The availability of this new tool is just one of the many ways we're working to continuously improve the services and support we provide for our customers," said Karl Stanley, vice president of commercial operations for NIPSCO.

The new technology was developed by IFactor Consulting and uses a combination of NIPSCO's geographic information service and Microsoft Bing Maps.