PAYMENT OPTIONS
By Mail
Mail payment and bill stubs to:
East Chicago Water Department
P.O. Box 423
East Chicago, IN 46312
Pay at these locations:
Pay directly at these locations:

East Chicago Water Department
400 E Chicago Avenue
East Chicago, IN 46312
(219) 391-8469

First Merchants Bank
4740 Indianapolis Blvd.
East Chicago, IN 46312

Strack & Van Til's
4745 Indianapolis Blvd.
East Chicago, IN 46312

Strack & Van Til's
2635-169th Street
Hammond, IN 46323

Peoples Bank
4901 Indianapolis Blvd.
East Chicago, IN 46312

Customer can leave payments in the after hour business night deposit box located on the east side of the building below the drive-thru window
Electronic Payments:
Stacks Image 30950
PAY YOUR BILL:
Pay by credit/debit or checking/savings account online at our Water Bill Pay Portal.

Credit or debit cards accepted in person at Water Department Office.

There is no additional charge to customers when payment by credit or debit.

VIEWING YOUR BILL ONLY:
Smartbill view your statement online Click Here.

Late Fees
If your bill is not paid by the due date, a 3% late fee will be added to the water charges. A late fee in the amount of 10% will be added to the sewer charges if the bill is not paid within 30 days of the due date.

Delinquent Notices
A delinquent notice may be mailed to you if the amount due on your account has not been paid in full and is at least 30 days past due. To avoid disconnection, you must pay the amount shown by the due date. If you are unable to pay the entire amount, you must contact the Water Department before the due date to avoid disconnection.

Payment Arrangements
The customer agrees to pay 1/10 or $10, whichever is less, of the delinquent bill.

The customer agrees to pay the remaining delinquent balance, including any and all penalties, on a monthly basis so that the delinquency is satisfied within three (3) months, until delinquent amount is paid in full.

The customer agrees to pay all undisputed future bills for service as they become due.

If the customer fails to comply with these terms, water service will be terminated without notice and will not be restored until the entire balance is paid in full along with the applicable reconnect fee.


Water Meter Readers

Stacks Image 30988
MASON COMER
Stacks Image 30994
RAUL LEBRON
Stacks Image 30991
KENDALL SHAW
Stacks Image 30976
DONNEL JOHNSON
Stacks Image 30982
GERARDO CASTILLO
Stacks Image 30985
GUS HERRERA
Office Hours
Our office hours are Monday through Friday,
8:30am-4:30pm.
Office transactions/payments are received and processed Monday through Friday, 8:30am-4:00pm.

DOWNLOADS

Water Quality Report
My Water Advisor Customer Portal User Guide

MEETINGS

When we meet:
EAST CHICAGO BOARD OF SANITARY/STORM
NOTICE OF PUBLIC MEETING
THE BOARD OF TRUSTEES OF THE EAST CHICAGO DEPARTMENT OF SANITARY/STORM WORKS HEREBY GIVES PUBLIC NOTICE THAT THEY WILL MEET IN REGULAR SESSIONS ON THE FOLLOWING DATES OF EVERY MONTH BEGINNING JANUARY 04, 2018 TO DECEMBER 2018.

THE MEETINGS WILL BE HELD AT 4:30PM IN THE CITY COUNCIL CHAMBERS AT CITY HALL, 4525 INDIANAPOLIS BOULEVARD, EAST CHICAGO, INDIANA.
January 4th & 18TH
February 1st & 15th
March 1st & 1st
April 5th & 19th
May 3rd & 17th
June 7th & 21st
July 5th & 19th
August 2nd & 16th
September 6th & 20th
October 4th & 18th
November 1st & 15th
December 6th & 20th
Stacks Image 30699
Winna G. Guzman
Director
wguzman@eastchicago.com

400 E. Chicago Avenue
East Chicago, IN 46312
Phone: 219-391-8469
Fax: 219-391-8499

In case of an emergency, please call 219-391-8487, 24 hours a day, 7 days a week.

Duties

Water Department: Provide drinking water to the citizens of East Chicago and other cities by operating, maintaining and ensuring safe drinking water of the highest quality to all (residential, industrial, and businesses). Provide water to the fire department, installation of water meters, maintenance of city's water tank, and protect public water system from contamination due to backflow.